FAQ's (frequently asked questions)

What is an e-Book?

The term e-Book stands for electronic book. It is basically a book that can be read on your PC or palm device.

What do I need to read an e-Book?

Most e-Books are in PDF format. For books of this type you will need adobe acrobat reader. You will probably already have this on your PC. If not you can download it free from www.adobe.com

Most other e-Books are exe (executable) files. These need no software to run on your PC.

They can also be in the form of a word file or HTML file.

How will my e-Book be delivered?

You e-book is automatically available for download as soon as your Paypal payment is processed.Please note that this is normally instant .You will receive an automated response email from the Healthclinic with your download link.Your download link is valid for 24 hours. .However if you have not received your download email within 24hours please email me and I will sort it out for you .As a last option Your e-Book can be delivered electronically via email to your primary PayPal email address if the automated process fails.

I have clicked on the link in the email but I get a message "You have no file downloads available " .What do I do ?

ALL EBOOKS ARE AVAILABLE FOR DOWNLOAD FOR 24 HOURS ONLY .Please download as soon as you get your download email.If you miss this time frame contact me and let me know this has occurred.

Will I require any additional software?

Your e-Books will be delivered in zipped up (compressed) format.

You will need WinZip to extract the file. Again you will probably have this already on your PC. If not download it free from www.winzip.com

I am waiting for e book to be emailed and has not arrived?

E books are emailed as last resort.First check your spam folder for the download link email .If for some reason it is necessary to email you an e book follow this advise :If you do not receive your e-Book check your spam/trash folder. It will probably be there. If not make sure you adjust your spam filter settings then contact me.Or notify me as Paypal may not have processed your payment from your account

I have another question?

If you need to know anything else please use the contact page under the help section

Do E books by Leanne come with resale right?

NO.

Do other ebooks on this site come with resale rights ?

Yes and that information is in the description of the product

I have paid through paypal but nothing happened ?

Occasionally Paypal does not redirect you back to the site for download .Which should have been immediately ..
If you haven't please check your spam folder etc or email again. Download links are available for 24hours so If you have not received anything please email me and I will reissue and ensure process of your order .

If all else fails I will email your ebooks to you.

How long do I wait before contacting you ?

Contact me anytime but usually 24hours is standard .

Please not that at the moment paypal is the only option for e-book downloads .

Australian residents can combine e books with other items to be delivered in the same order .For example products and e books .The products can be delivered or picked up from the premises whilst the e books will be available once your order is ready to dispatch .